Primary Care West is now closed. 

​The following explains the process to gain access to your medical records, please note that there is a 4 to 6 week period from the date of retention that you will not be able to request records as the company is still uploading and sorting on their end.

Effective 05/23/2025 we have retained Cariend, a medical records custodian, to
manage the records for the next 10 years. Cariend is not a medical provider and does not handle
billing, medications, or referrals for the closed practice.
Requestors should be prepared to complete the Records Release Authorization Form and
provide a copy of government-issued photo ID, as required by HIPAA. The fastest way to process requests for copies of medical records is to visit Cariend’s website and follow the instructions posted here: https://www.cariend.com/request-records/
If you do not have access to a computer or internet, Cariend can be reached by phone at 404-
991-7080 – please note the HIPAA laws do not allow medical records to be released based on a
phone or email request.
If you prefer to mail your completed Authorization Form and Government-issued Photo ID:
Cariend ROI
PO Box 1866
Thomasville, GA 31799-1866
If you have questions about the process, Cariend can also be contacted via email at
Request@Cariend.com however, you should not send sensitive personal information or request
documents through email.